LEGAL REFERENCE

Your privacy and data safety at bandotgg

Q: How do I request a copy of my data?

Email support@bandotgg.app with your account reference and the words 'data subject access request'. We'll compile your records and send them within 14 working days in a portable format.

We keep your account details, payment history and personal information secure. This policy explains exactly what we collect, how we use it and the safeguards we've built around...

DANAOVOGoPayQRIS

Explore Games Read FAQ

Privacy posture and data protection

bandotgg operates in supported regions where local law permits gaming services. We collect your account name, email, phone number and payment details to process deposits via DANA, OVO, GoPay and QRIS, verify your identity and comply with regional regulations. Your data is encrypted during storage and transmission. We do not sell your information to third parties. You have the right to request,

correct or delete your personal data subject to legal retention requirements. Contact our support team for data subject requests.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Contact us about your privacy

TRUST MARKERS

Privacy safeguards we've built

Encrypted transactions

All payment flows through DANA, OVO, GoPay and QRIS use SSL encryption. Your financial details never touch our servers unencrypted.

Account verification

We verify your identity during signup to prevent fraud and meet regulatory obligations in supported regions where we operate.

No third-party sales

We do not sell, lease or rent your personal information to advertisers, data brokers or marketing firms outside our platform ecosystem.

Cookie transparency

Our site uses functional cookies for login sessions and analytics cookies to improve your lobby experience. You can review them on first visit.

Regular audits

We conduct annual security reviews of our data systems and access logs to detect and prevent unauthorized collection or exposure.

Retention policies

Account data is kept for the duration of your membership plus legal hold periods. Closed accounts are securely archived per Indonesia data law.

Our policy across the platform

Live casino tables

Your table session data (betting patterns, account balance snapshots) is logged for dispute resolution but never shared externally.

Slot lobbies

We track your session history to personalize your lobby view and detect unusual activity. Spin outcomes come from game providers' RNG systems.

Sportsbook markets

Your betting slips and settlement records are stored on our platform. Market odds data is aggregated anonymously for product improvement.

Payment methods

DANA, OVO, GoPay and QRIS transaction IDs are retained for 6 years per Indonesian tax and anti-money-laundering regulations.

Mobile app

The bandotgg app requests device permissions only for push notifications and mobile payment triggers. Location data is never collected.

Promotional emails

We send account updates and lobby news to your registered email. Unsubscribe via email footer links or your account notification settings.

Third-party APIs

Our game providers (Evolution, Pragmatic, PG Soft) may log your play behaviour per their own privacy terms. We contractually limit their data use.

What defines our privacy approach

Account control

You can view, update and delete your personal information from your account settings anytime. Contact support for assisted deletion requests.

Data portability

Request a copy of your account data in a portable format. We'll email your play history, transaction records and profile within 14 days.

Session transparency

Your login history, IP addresses and device fingerprints are visible in your account security section. Revoke old sessions anytime.

Dispute support

If you notice unauthorized access or payment errors, open a dispute ticket in your account. Our team reviews logs and reverses legitimate claims.

Cookies and tracking

We use essential cookies for login and optional analytics cookies to track lobby navigation. Disable analytics in your privacy settings.

Policy updates

Changes to this policy are notified via email and in-app banner. Continued use after notification means you accept the updated terms.

Privacy questions answered

We collect your name, email, phone number, date of birth and payment details (linked to DANA, OVO, GoPay and QRIS accounts). We also log your IP address, device type and session activity for security and fraud prevention.

Account data is retained while your membership is active. After closure, we keep transaction records for 6 years under Indonesian tax law and anti-money-laundering regulations, then securely delete personal identifiers.

Game providers (Evolution, Pragmatic, PG Soft) receive only your session ID and play activity needed to deliver live tables and slots. They cannot access your payment methods, email or other account details outside their game systems.

Functional cookies for login and security cannot be disabled. You can reject analytics cookies in our banner on first visit or update your browser preferences anytime through your account privacy settings.

Your account is deactivated immediately. We retain your transaction history for regulatory compliance but remove your name from marketing lists and revoke access to all lobbies and payment methods.

Email [email protected] with your account reference and the words 'data subject access request'. We'll compile your records and send them within 14 working days in a portable format.

Yes. All DANA, OVO, GoPay and QRIS transactions use SSL encryption. We never store full payment credentials; your wallet provider handles authentication. We're PCI-compliant for any card data we do temporarily process.